Terms & Conditions

Last Updated: December 2025

Welcome to Mystic Fantasy. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Mystic Fantasy is an online retail store specialising in crystals, mystical items, spiritual goods, and related products. Our registered business address is in the United Kingdom and can be found it the footer on the main page.

2. Use of Our Website

You may use our website for lawful purposes only. You must not:

• Use our site in any way that breaches any applicable local, national, or international law or regulation
• Use our site to send, knowingly receive, upload, or download any material that is harmful, threatening, defamatory, or otherwise objectionable
• Attempt to gain unauthorised access to our website, server, or any connected database
• Use any automated systems or software to extract data from our website

3. Product Information

We make every effort to display our products accurately, including colours, sizes, and descriptions. However, we cannot guarantee that your device’s display will accurately reflect the actual colours or appearance of products. Natural items such as crystals vary in colour, size, and formation—each piece is unique.

All product descriptions are for informational purposes only. We make no claims regarding the metaphysical, healing, or spiritual properties of any products. Our items are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Pricing and Payment

All prices are displayed in GBP (British Pounds) and include VAT where applicable. We reserve the right to change prices at any time without notice, though any price changes will not affect orders already placed.

Payment must be made at the time of ordering through our secure payment system. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

5. Orders and Contract Formation

When you place an order, you are making an offer to purchase goods. We will send you an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order.

A legally binding contract is formed only when we dispatch your order and send you a dispatch confirmation email. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

6. Delivery

Please refer to our Shipping and Returns policy for full details on delivery timeframes, costs, and procedures. Risk of loss and damage passes to you upon delivery.

7. Returns and Refunds

Please refer to our separate Refund Policy and Shipping and Returns policy for full details on returns, exchanges, and refunds.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Mystic Fantasy or our content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Mystic Fantasy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products purchased from us.

Our total liability for any claim arising from or related to these terms shall not exceed the amount you paid for the specific product(s) giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10. Indemnification

You agree to indemnify and hold harmless Mystic Fantasy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these terms or your use of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or availability of these sites and accept no responsibility for them or any loss or damage arising from your use of them.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the new terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@mysticfantasy.co.uk
Website: www.mysticfantasyuk.co.uk